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East Srl, Romanian branch of Geri Hdp, the Italian Company of Credit & Risk Management, is looking for its GENERAL DIRECTOR, capable of leading the branch in the debt collection and BPO Operations.
We want to meet candidates which share our vision and our project.
Responsible for managing of the debt recovery and BPO, in the Romanian Unit. Know the local field and how to work within. Hires and trains employees, makes reports, and sets budgets.
• Background: from 5 to 10 years of professional experience
• Previous experience in the debt collection field
• Managing and commercial skills, entrepreneurial spirit
• Leadership, active listening, enthusiasm
• Fluency in English and, preferably, in Italian
Job duties and primary responsibilities
• Increases management's effectiveness by recruiting, orienting, training, coaching managers; communicating values, strategies and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives and a positive job climate.
• Develops strategic plan by studying financial opportunities; presenting assumptions; recommending objectives.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Coordinates efforts by establishing procurement, production, marketing, field and technical services policies and practices; coordinating actions with corporate staff.
• Builds company image by collaborating with customers, government, community organizations and employees, enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards. Participates in developing policies and procedures.
• Maintains professional and technical knowledge by attending to educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
• Contributes to team effort by accomplishing related results as needed. Motivate and encourage employees.
• Participate in seminars and conferences. Attend and preside over meetings.
• Participate in lead generation and business development.
• Ensure high customer and client satisfaction. Acquire customer feedback.
• Promote company's mission and values.