Fluent Czech Speaker for IT Support
To provide technical support; answering support queries via phone or email.
Support users in the use of Computer equipment by providing necessary training and advice.
To escalate more complex service issues to the relevant next level IT personnel.
Troubleshooting & Problem Solving of Workstation related problems
Support of Windows and MS Office products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Troubleshoot MS Active Sync
Skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications
Administration Experience Of MS Active Directory users & groups, policies and management concepts