Are you ready for your next challenge we are looking for native or near-native French or German speakers
Our client is worldwide leader in Customer Experience Management and shared services for
international markets. With more than employees, providing services to around 60 countries in
28 different languages. Inur client was considered for the sixth time the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded for the second time by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector. As a young, dynamic team, our client is committed to the success of their partners and dedicated to provide an outstanding performance for the customers to every extent.
As a customer service representative, you are responsible for handling customer inquiries, advice or review processes, become part of our international team and secure the best possible services.
Inbound Customer Service;
Secure respectable waiting times for our customers and answer questions at the highest level by phone, email and live chat;
The guarantee excellent service quality and efficiency to achieve our team goals;
You advise customers competently and offer active newest offers
An intensive training of all new employees is the foundation of a successful career.
Expiry and compensation training
An intensive training of all new employees is the foundation of a successful career
Your training will normally have a duration of approximately two weeks, during the training you will
get an insight into your future working field.
integration into the team; enrolment in software systems for electronic data processing;
Comprehensive product training offers and services our clients;
Introduction to customer relationship management and telephone support;
Practical insights into everyday work and independent development of training content.
On the first day you sign a document for the training, a training agreement, which also your earnings
for the period of training is held. Following the successful completion of your training, the training
will be rewarded with the contract signature.
This process can take about a week.
The training period will be paid with €net per week.
Since you have not located during
training in an employment relationship, you do not pay social security during this period.
Please note that premature termination of training on the part of the applicant will be paid no
Additional expenses related to education are not reclaimed.
Other conditions for working position