What Would you do as a Customer Service Representative?
Provide support for daily operations within Citiservice Unit;
Manage all aspects of the enquiries and investigations received from customers;
Ongoing operational support following successful implementation of the client's required solution;
Communicate with bank's clients for operational matters and internally with involved departments, to solve customers’ queries and investigations
Prepare customers’ reference letters, audit reports, social capital confirmation letters, account opening confirmation letters;
Perform MIFT/MPP call back and record them as established by related procedures
Daily Level 1 service support regarding usage of Electronic means of communication (CitiDirect , CitiDirect BE, CitiConnect) and related inquiries and investigations;
Track clients’ interactions;
Prepare customer activity/errors/complaints reports;
Proactively approach clients in order to understand their individual needs and deliver tailor made services and solutions, customers’ training and advisory;
Grow an understanding of each client's operating environment through a combination of visits and other contact, such as regular service reviews and analysis;
Drive efficiencies in both internal and client operational processes to as part of an ongoing cycle of service improvements;
What would you get in return?
What do we expect from our Customer Service Representative?
University degree in Economics;
An excellent interpersonal skills including both verbal and written communication skills in Romanian and English;
An excellent telephone skills and high level of customer service orientation;
Creativity, initiative, attention to details and flexibility;
An ability to work under pressure and set own priorities;
Responsiveness, responsibility and initiative;
Good team building skills and presentation skills;
Previous experience in banking would be a plus