Customer Service Representative
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• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and advising them on the solutions.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Research required information using available resources;
• Redirect problems to appropriate departments;
• Follow up and make scheduled call backs to customers;
•Monitors and interprets the client satisfaction indicators, suggests and applies measures to improve them.
•Is responsible for internal escalations to management and external ones to the customer.
•Informs the sales team about any internal or external issues relevant to their activity.
•Process the internal administrative tasks as required by the sales team.
•Initiates and supervise internal work procedures for the new projects during the implementation process.
•Offers internal documents control and support to the sales team.
•Cash collection activity
•Creates and interprets the reports requested by management.
Required Skills and Qualifications:
• Good knowledge of English language (spoken and written)
• Knowledge of customer service principles and practices;
• Proper phone etiquette;
• Excellent communication and interpersonal skills
• Capable to coordinate and resolve conflicts and crisis situations, capable to cope under stressful work conditions.
• Good organizational skills, decision and focus ability;
• Clear project management and monitoring skills
• Good analytical and problem solving skills
• Knowledge of specific IT programs, such as MS Office.
•Typically 1 to 3 years work experience preferably with Telecom Services
•Previous experience in the following business process areas: IT Helpdesk, Customer Interaction, Order Management, Technical Support, preferably in an operations environment
• Working hours: Monday – Friday,
• Competitive salary;
• Food tickets
• Premium Health Insurance
• Gym Payment
• Customer Service Training