Customer Service Advisor with French & English

Karrierestufe

Einsteiger (0-2 Jahre)

Gesprochene Sprachen

Englisch, Französisch

Einsatzort

Suceava; 7B Strada Palas, Iași


POSITION LOCATED IN IASI (Palas)


Main accountabilities:

• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.



Requirements:

• Fluency in French
• Good English skills
• Excellent verbal and written communication skills
• Professional telephone manner
• Basic experience in MS Office, MS based applications
• Basic technical support experience an advantage but not necessary
• Flexible, well-motivated team player, ability to work under pressure
• Available to work in shifts.



Benefits:

  • Attractive salary package;
  • Meal tickets;
  • Private Health insurance (you can choose between a list of providers);
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • 7card discount;
  • Yearly bonus per company policy;
  • Significant development opportunities within the company.


 
 
We are looking to fill this positions immediately.


  • Online-Interview
  • What do you know about our company? Why did you apply for this job?
  • What are your expectations in terms of team, work environment, salary?
  • Are you available to work in shifts?