Xploreo is a US based student travel and study abroad company with offices in Asia-Pacific (China) and Europe (Romania) and soon in Latin America (Colombia). The opening of a new branch in Colombia is underway. Xploreo seeks to usher a new and innovative business model into the market for short term study, internship and volunteer abroad programs.
We offer programs for individual students as well as services for groups of students traveling overseas to pursue short term faculty led study abroad programs.
Introduction to short term faculty-led study abroad Programs and how Xploreo relates to it
Xploreo works in the field of study abroad in two capacities: first, we offer a website that connects individual students and travelers to individual language tutors, volunteer sites and internship sites other words, our online platform connects travelers, students and volunteers (our customers) with non-profits, businesses, language tutors, homestay partners in various parts of Asia, Latin America, Europe and Africa (our partners/insiders).
Second, we operate faculty-led programs around the world, which focuses on student groups instead of individual educational institutes conduct many short-term, faculty-led trips. As a part of these trips, students chaperoned by their faculty members, the students’ professors, explore other countries for extensive cultural learning.
These faculty led programs typically combine local language classes, volunteer or internship opportunities, cultural activities and academic excursions to places of interest. These programs are usually conducted during school vacations, such as the academic winter break, spring break or summer break.
Program providers such as Xploreo takes care of everything, from pricing the programs, finalizing the locations and designing activities, to recruiting guest-lecturers and to a great extent, enabling the intended learning and social outcomes that the group aims at. Xploreo and other faculty-led providers take care of accommodations, tours and meals, while running their programs, but more inclusive programs like Xploreo will also cover regional flights, language classes, internship and volunteer placements and tuitions.
The Romania office is involved in both the website for individual students and faculty led groups and works primarily on programs in Spain, Italy, France, UK as well as Central and Eastern Europe. But sometimes the work of the Romania office extends beyond Europe to other parts of the world.
Seasonality of the position (peak season vs off peak season responsibilities)
The role and responsibilities of a Customer Relationship and Trip Coordinator greatly vary throughout the year. Just before and during school vacations in the US, the coordinator will be totally focused on planning trips and leading student groups. These vacations are primarily winter break (January), spring break (March and occasionally April) and especially a long three-month summer break (Mid-May to Mid-August). However, during the regular academic year for US educational institutions (the off-peak season), individuals working in this position will be involved in activities related to customer relations. In addition, as we have relatively fewer number of staff in this office, this position will require some year-round clerical and administrative work.
Responsibilities during peak seasons (mostly during summer academic break but also possibly during the rest of the year, including winter and spring breaks)
Although based in Bucharest, Xploreo’s programs are not limited to the city. Neither are they limited only to Romania. These programs will primarily be conducted in major study abroad destinations of Europe (including but not limited to Spain, Italy, France,UK) as well as other countries in Central and Eastern Europe and even other parts of the world. During this peak period, the candidates will be primarily managing and coordinating complex trips, done by students and their faculty members (professors) that will include classes, volunteering and visits to sites of historic and cultural interest. Prior to the commencement of the trip, the Customer Relations and Trip Coordinator will also take care of all the logistical arrangement of the trip. This includes but is not limited to booking regional flight tickets and rooms for the participants at hotels in locations of the trip, arranging for transports (ground) at every location the group will visit, shortlisting homestay families, guest lecturers, language tutors, volunteer/ internship sites if required and guides who will introduce students to sites of interest. Please note that the role of a trip coordinator is not synonymous with that of a tour guide. That is why we recruit professional tour guides at many sites of interest the group is brought to. Instead the role of a Trip Coordinator is a mix of a trip project manager and a chaperone.
Even before the program takes off, a trip coordinator works hand in hand with the faculty members (professors) from the US university, who are our clients, to make sure the experience remains a fun-filled and academically stimulating one for the students. As a trip coordinator, right from graphically designing and pricing the programs, finalizing the locations, designing activities to recruiting guest-lecturers, creating the course curriculum, facilitating the intended learning outcomes for the group, you will have to look after everything.
Responsibilities during off-peak seasons
As touched upon earlier in this document, Xploreo also connects its customers (students, travelers, volunteers, interns worldwide) with our partners or insiders (businesses, non-profits, language tutors, homestay families in various parts of Europe, Asia and Africa), thus aiding in a two-way communication. The messaging platform on our website is a major tool that aids this two-sided communication. You can get an understanding of our two-sided communication platform that connects us with our customers and insiders, if you visit this link
Understandably, communication is at the heart of our services. During the American fall and spring semesters there are very few faculty-led groups. So, during the many months when you are not leading groups, you will enable our smooth communication with our insiders and students/travelers through our two-sided website messaging platform. In other words, you will consistently follow up with students and Xploreo website insiders to get them to respond to messages on our messaging platform.
Specifically, the Customer Relations and Trip Coordinator will ensure both sides of the platform are effectively communicating with each other and are responding to each other’s messages on our platform in a reasonable either of the parties (either the student on the one hand or the insider on the other) are unresponsive, you need to follow-up with them via phone-calls and emails.
In addition, the Customer Relations and Trip Coordinator will seek out new “insiders” to join our platform and create a listing. n Xplore, “insiders” is the term for non-profits, internship sites and language tutors that create listings on our coordinator will look for and send mass emails to new insiders via LinkedIn, Google and other you have made the initial contact with our partners or insiders, you are also required to list the profiles of their organizations on our website.
Finally, guided and managed by our international marketing manager, you will help develop English language content for our website, printed materials, and other marketing tools.
Year-round administrative and clerical responsibilities
Outside of your primary peak and off-peak responsibilities, there are also essential administrative and clerical roles you will need to these administrative activities are important, they will consume a small minority of the coordinator’s , the coordinator will have the following responsibilities year-round:
Location and travel
While this position will primarily be based in Bucharest, Romania, you will be required to travel within Europe and occasionally outside of Europe to lead faculty-led is critical that the coordinator be willing and able to take 3-6 trips outside of their home city each year.
Compensation and benefits
Salary and benefits will be discussed during the interview. However, some of the benefits of working for Xploreo: