We are looking for bright, knowledgeable and enthusiastic people to join our Customer Care team. We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast-paced, rewarding environment with great opportunities for progression.
Responding to inbound customers inquiries, by phone and chat
Providing customers with a clear picture of the company’s products and services; always leading the call without failing to listen to the voice of the customer
Presenting, at all times, a positive view of the company and its services when interacting with customers and fellow employees
Escalating difficult and complex situations to Team Leaders as they arise
Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
Demonstrate actions and behaviors that reinforce the Company’s mission
WHAT WE NEED:
A good communicator who can develop and grow the business of the company
Fluent in English. Advanced vocabulary, good grammar & spelling, familiar with colloquial English as well.
Patient. The candidate should be able to maintain their calm in difficult or unexpected situations.
Spontaneous and entertaining. Should be able to host a discussion with different personality types.
Flexible. Working with a global company requires increased flexibility in terms of working hours. This includes the availability to work in shifts (including night and weekend shifts).
A helper. We need someone who is comfortable collaborating easily with people around him or her
ATTRACTIVE PACKAGE BASED ON EXPERIENCE
Enhanced rates of pay for evening and bank holiday work
Private medical subscription
Exposure to a young and dynamic crowd, annual parties :)
The chance to work with international professionals
Fully supplied office amenities