This position reports to the Credit and Collections Manager and requires a highly skilled Credit and Collections Specialist that possesses strong business acumen, leadership skills and a track record with process improvements. Time management and organizational skills are essential in managing and analyzing an assigned customer portfolio with the focus on determining the best approach to collecting maximum revenue and reducing the accounts receivable DSO. This is a key lead and support role in the credit and collections department.
Responsible for collection of receivables using established collection procedures on a portfolio of customer accounts.
Maintain a smooth functioning of credit portfolio - supplying responsive, process-effective services to internal and external customers.
Responsible for ensuring Customer Financial Services metrics are achieved
Establish and maintain contact with customers concerning past due amounts, payment trends, and other matters related to past due receivables to improve company cash flow.
Visit, if required, or Contact customers on past due items and perform resolution of disputed invoices.
Interfaces with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of deliveries, contract/PO issues, etc.
Conduct business in a manner that promotes both internal and external customer satisfaction.
Conducts periodic A/R reviews with the business
Understand existing policies and procedures (process maps) to ensure compliance for each business unit.
Review delinquent accounts on a regular basis to determine root causes.
Propose customer credit limits and payment terms
Bachelor Degree, preferably in Economics
Minimum 3 years of credit or collections experience
Intermediate knowledge of collections and payments process
Excellent English; German language is a plus
Minimum SAP (Sales & Distribution, FI) experience
Strong PC skills including Excel and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
Strong problem solving, interpersonal skills