This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Evening shift: 1pm - 10pm
Microsoft' Social Customer Care team serves over 500 million customers a year in and responds to 1 million incoming questions in 24 languages.
Our aspiration is to create a world-class community that empowers and helps customers so that they can achieve more with their Microsoft
You will be joining a passionate team of community experts who create the strategy, standards, technology and cost-efficient operations that deliver that vision.
We are looking for a natural relationship builder with strong communication skills and a desire to connect with many people. This is a position that requires online charisma and character, but also an ability to be very understanding, exuding patience and positivity.
You will be part of a team that engages directly with community members to nurture, grow, empower, and facilitate quality content across eight languages. Fluency in multiple languages is essential. The desired languages the team covers include English and French.
Having the best interest of the community members at heart, you will make it easy for them to engage, be successful, and quickly find what they need. Your efforts will grow the number of visitors, monthly active users, volunteer contributions, questions, and answers.
·Embody and imbue the values of the community to help us achieve our mission.
·Nurture and engage our online community by creating and implementing creative ways to recognize them and their achievements
·Protect the community from members who don’t follow the Code of Conduct
·Maintain/update list of warned and banned users
·Train volunteer moderators
·Host monthly webinars with top contributors
·Identify/escalate potential bugs/recurring issues by working with the platform operations team and setting expectations for users experiencing issues
·Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
·Ability to speak and write in English as well as written skills in French.
·Strong analytical skills with the ability to exercise data-driven decision making and derive insights from data.
·Experience in a complex multi-team, fast paced, global business environment.
·Be a self-starter, and team contributor, with effective follow-through on your initiatives
·Passionate about Microsoft technology, especially Windows, Office, and Surface