Provide customer and systems support of SOA suite on-premise software, Oracle Integration Cloud, SOA CS
Troubleshoot and analyze application servers and new technologies, with a focus on web servers and application servers (Oracle Weblogic, IBM Websphere, IIS, Apache, Tomcat), Windows and Unix system administration (Linux, Solaris, AIX, HP-UX), and Java Application Programming Interfaces (API’s).
Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
Work with Sustaining Engineering in prioritizing and resolving issues of the highest technical and political severity.
Have the ability to analyze and resolve issues
Prepare other support engineers for support of newly released products.
Identify and document product defects for Development Engineering and Sustaining Engineering.
Review design specifications and external technical publications and provide feedback for product and document improvement.
Minimum of 2 years software support/ customer service experience with products on Unix (Linux,, Solaris, AIX, or HPUX) and Windows platforms
Preferred SOA background with a good understanding of Service Component Architecture and core SOA Design pattern
Proven working experience in the following areas is a must: Web servers and application servers (ORACLE Weblogic, IBM Websphere, IIS, Apache, Tomcat)
Prior experience in ORACLE SOA products (BPEL, BPM, OSB, SOACS, OIC) is considered a major plus
Proven success in contributing to a team-oriented environment
Desire to work to one of IT leader industry
Excellent verbal and written communication skills in English.
Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
Ability to troubleshoot issues involving platform performance under load.
Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.
Advanced customer support and communications skills.
Ability to read and interpret programming languages at a code level (especially Java).
Ability to learn new technologies quickly.
Demonstrate strong troubleshooting and analytical problem solving skills.
Able to multi-task and manage multiple technical issues reported by customers
BS Degree in Computer Sciences or equivalent work experience.
Career coaching to help you manage your career and develop professionally.
Performance Achievement that focuses on your strengths, progress and career possibilities.
Opportunities to get involved in volunteering to doing charity work.