Client Services Administrator
Einsteiger (0-2 Jahre), Mittlere Stufe (2-5 Jahre), Höhere Stufe (5-10 Jahre), Führungskraft (>10 Jahre)
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Our client, a life insurance company are currently seeking a client services administrator for their Operations Department.
•Processing new applications and existing business claims and policy alterations, taking into account varying market specific requirements.
•Review and respond to all customer queries received in writing or by phone in an efficient and timely manner.
•Provide excellent customer care to all customers.
•Production of high quality and accurate client documentation, in local languages in a timely manner.
•Maintaining a professional approach to all duties and maintain client confidentiality.
•Taking responsibility for any tasks performed for and on behalf of the department.
•Maintaining flexibility within the team, assisting colleagues and other departments where possible and if workloads demand.
•Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.
Essential skills and experience for this role are:
•Native English Speaker
•Third Level Degree
•Excellent communication (verbal & written) skills
•Excellent administration skills and must be able to demonstrate good attention to detail.
Ideally the successful candidate will have the following skills and experience:
•Ability to work within an internationally diverse market place
•Ability to manage his/her time and to plan activities to effectively meet deadlines.
•High levels of motivation, with an ability to work on own initiative and as part of a team
•Strong Knowledge of Microsoft Office (Excel, Word)
•Recent relevant experience in a financial services company (especially insurance).
•Good interpersonal and problem solving skills