- Provide second level IT technical with accurate and creative solutions to customer problems, which can be handled remotely, and for business application also.
- Research, resolve, and respond to complex issues support (Windows, Office, Cisco jabber, MDM, Lotus Notes, Outlook, Internet, VPN, etc)
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Remote software installation via SCCM
- Rights attribution by using Active Directory
- Technical support for Windows, Android, IOS, printers
- Support for Citrix, different applications specific for the client
Knowledge in at least one of domains such as electronic messaging (Outlook or Lotus Notes), databases, storage, security, redundancies, virtualization.
Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, electronic messaging, printers, Internet use and connection, VPN, telephony.
Spoken languages: B2/C1 level of German and English
Previous service desk experience,
Schedule: Monday to Friday, 9-18h
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Regina Mariamedical package
Extra vacation days
Massage at the office day
Fruits on the house
What about choosing much more than a job?