We place customers at the heart of everything we do. Customer satisfaction is a key driver for our business; we believe that delivering what our customers want is the best way to grow our company. Customers talk to each other and businesses grow more when satisfied customers trust you enough to create an ongoing partnership.
We aim to build these partnerships through the way we deal with customers and by living our values every day. With a philosophy built around focus and simplicity, we have established a clear strategy that puts customers at the centre of all our activities
Markets: We aim to be where our customers need us- major cities/information hubs in Europe and Asia. We focus our asset investment in these locations so our customers have access to the facilities they need to become better at what they do. We are both local and international and serve small or medium-sized, domestic and multinational companies.
Customer Experience: Trust and satisfaction comes from the overall experience a customer receives, from initial contact right up to after sales service. We work hard to get it right every step of the way. We do this by making sure we understand our customers and how they are different. We assess their needs and provide simple automated services or complex integrated solutions, whatever they need to become better at what they do. This understanding and flexibility helps us deliver the service levels that matter to our customers.
Assets: Our assets help our customers become better at what they do. Our core networks and data centre assets are aligned to our key customer groups and help us build the kind of propositions that solve customer problems and help them drive growth in their business. Our people are our greatest asset, we place the right people in the right locations and give them tools they need to deliver the right experience for our customers.